Customer Support Agent (m/f)

Chicago, USA|Full-time|Limited

Learnship Networks is headquartered in Cologne, Germany. We are the first European-wide internet language school specializing in live online instruction for business clients, connecting students and teachers from all over the world by video-conference in an interactive online classroom. Our teachers all receive tailor-made induction training, are located across the world and are able to teach from the convenience of their homes. Learnship Networks is currently looking for a full-time Customer Support Agent to join our team in Chicago, IL.

Your responsibilities

  • Customer Support (via phone/ video conference/ email) over different time zones
  • Assisting employees of key business clients from all over the world
  • Organization and scheduling of language training courses
  • Introduction to our virtual classroom in English, if applicable also in other languages
  • First level technical support for customers
  • Communication and collaboration with other internal departments
  • Administration, documentation

Our ideal candidate

  • Speaks English on a native-level, other language skills like Spanish, French or German are a plus
  • Ideally holds a degree in languages, pedagogy, business or a similar field
  • Has already gained first professional experience in customer service, administration or outbound calling
  • Feels very comfortable working with technology and the MS Office products
  • Has a very organized and structured working style
  • Is energetic, highly-motivated and able to balance multiple tasks and priorities flexibly
  • Is a team player, who enjoys working in an international atmosphere

We offer

  • An exciting, friendly working atmosphere with flat hierarchies
  • An international team that enjoys challenges
  • Competitive salary and benefits
  • The chance to actively contribute to our successfully and rapidly growing, international company
  • Working with our innovative, future-oriented product

We are looking forward to your application!

Please upload your application materials here. We will contact you as soon as possible.
If you have any questions, please contact us at us-jobs@learnship.com.

Please note that potential candidates should be willing to relocate to the Chicago area and able to legally work in the USA.

Apply

Lisa Panzerbieter,
Corporate HR Coordinator, Learnship Networks GmbH


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